Multilingual Customer Service Representative Specialist

1 week ago


Québec, Quebec, Canada EightSix Network Full time
Job Description

Overview:

Eightsix Network is seeking a skilled Bilingual Customer Service Representative to provide exceptional customer care and sales support.

Responsibilities:

  • Ensure accurate and timely order entry as part of the Customer Care Team.
  • Champion all orders for prompt resolution and sales order confirmation.
  • Take ownership of the customer care order inbox.
  • Direct customer requests to appropriate teams.
  • Work closely with production and replenishment for confirmed dates.
  • Provide commodity pricing to customers upon request.
  • Respond promptly to customer inquiries.
  • Update customer information in our system.
  • Process shipment documents from third-party warehouses and drop shipments.
  • Complete additional duties assigned by the Customer Care Supervisor.
  • Maintain compliance with health, safety, GMP's, and HACCP regulations.

Requirements:

  • Post-secondary education or Certified Customer Service Professional certification.
  • Minimum 2 years of experience in customer care/service roles in fast-paced environments.
  • Food industry background preferred.
  • Strong follow-up, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and multi-tasking skills.
  • Proficient in MS Office, ERP, and WMS systems.

Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.



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