Multilingual Customer Service Representative Specialist
1 week ago
Overview:
Eightsix Network is seeking a skilled Bilingual Customer Service Representative to provide exceptional customer care and sales support.
Responsibilities:
- Ensure accurate and timely order entry as part of the Customer Care Team.
- Champion all orders for prompt resolution and sales order confirmation.
- Take ownership of the customer care order inbox.
- Direct customer requests to appropriate teams.
- Work closely with production and replenishment for confirmed dates.
- Provide commodity pricing to customers upon request.
- Respond promptly to customer inquiries.
- Update customer information in our system.
- Process shipment documents from third-party warehouses and drop shipments.
- Complete additional duties assigned by the Customer Care Supervisor.
- Maintain compliance with health, safety, GMP's, and HACCP regulations.
Requirements:
- Post-secondary education or Certified Customer Service Professional certification.
- Minimum 2 years of experience in customer care/service roles in fast-paced environments.
- Food industry background preferred.
- Strong follow-up, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and multi-tasking skills.
- Proficient in MS Office, ERP, and WMS systems.
Estimated Salary Range: $60,000 - $80,000 per year, depending on qualifications and experience.
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