Customer Service Expertise
7 days ago
Discover the career path that's right for you with BMO Financial Group. Our Customer Service Representative role offers a chance to build lasting relationships, provide exceptional service, and contribute to business results.
CompensationThe estimated salary range for this position is $33,850 - $44,000 per annum, depending on factors such as location, skills, experience, education, and qualifications. In addition to your base salary, you may be eligible for performance-based incentives and discretionary bonuses.
Job DescriptionWe're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch, you will deliver exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance on financial solutions. Your responsibilities will include:
- Identifying customer needs and initiating referrals to BMO colleagues
- Supporting customer requests for banking services, including handling transactions and supporting customers who walk into the branch
- Welcoming customers warmly and meeting their banking service and transactional needs with seamless execution
To succeed in this role, you will need to possess strong interpersonal skills, including the ability to build rapport and connections with customers. You should also have a passion for delivering a personal experience to customers and be willing to collaborate and work in different capacities as part of a team. Additionally, you should have basic knowledge of specialized sales and business banking solutions and be able to integrate marketing promotions and programs into customer conversations.
BenefitsBMO offers a comprehensive compensation package, which includes health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for growth and development, including in-depth training and coaching, manager support, and network-building opportunities.
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