Customer Service Representative

4 weeks ago

Newmarket, Ontario, Canada Assured Automotive Full time

Job Title: CSR - Can

About the Role:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Assured Automotive. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer service and ensuring seamless communication with customers and insurance companies.

Key Responsibilities:

  • Execute the WOW (Wow Operating Way) plan consistently to deliver outstanding customer experiences.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
  • Retrieve insurance assignments and obtain necessary repair authorization documentation in a timely manner.
  • Prepare RO (repair order) work packets, including QC (quality control) checklists, work orders, parts lists, and windshield tags.
  • Record all communication with customers or insurance partners during the repair process using CCC One notes.
  • Confirm car rental information and update CCC One with rental car usage information.
  • Manage ARMS (automated rental management system) to ensure accurate vehicle information.

Requirements:

  • High School Diploma or GED.
  • Minimum 1 year experience in a similar role, such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment with previous customer service experience.

Skills and Abilities:

  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills.

Other Requirements:

  • Valid driver's license.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

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