Customer Service Representative

3 days ago


St Catharines, Ontario, Canada CB Canada Full time
CB Canada: A Leader in Accessibility Solutions

At CB Canada, we're passionate about making life accessible for all. Our Customer Service Representatives play a vital role in delivering exceptional experiences that empower individuals to live their most vibrant lives.

About the Role

We're seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. This is an exciting opportunity to make a tangible impact on our community while growing your career in a supportive environment.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and in-person interactions
  • Work closely with service technicians and sales consultants to oversee client order administration
  • Process payments, manage bank deposits, and handle billing and payments as needed
  • Ccoordinate equipment rentals and sales, ensuring seamless communication between clients, therapists, and funders
Requirements
  • A degree or diploma from a post-secondary institution or minimum 2 years of experience in a fast-paced office environment or customer-facing role
  • Excellent communication skills, with the ability to build relationships and work with customers to find tailored solutions
  • Flexibility and organization, with a strong focus on prioritizing tasks and managing multiple demands
  • Empathy and respect, with a passion for delivering compassionate and professional service
  • Technical skills, including proficiency in Microsoft Office Suite and comfort navigating databases (Jobber and Navision experience an asset)
What We Offer
  • A competitive estimated salary of $55,000 - $65,000 per year, based on experience
  • A dynamic and supportive work environment that fosters growth and development
  • The opportunity to make a meaningful difference in people's lives, every day

At CB Canada, we're committed to providing reasonable accommodations and creating an inclusive workplace. If you're a person with a disability and require assistance during the application process, please don't hesitate to contact us.



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