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Bilingual Insolvency Officer

2 months ago

Montreal, Quebec, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled and bilingual professional to join our team as a Bilingual Insolvency Officer. As a key member of our team, you will be responsible for resolving complex client transactions, ensuring operational risk mitigation and compliance, and providing exceptional client service.

Key Responsibilities
  • Responsible for the fulfillment and/or servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services files.
  • Apply sound judgment and provide approval, decline, or negotiation of bankruptcy, consumer proposal, and credit counseling services.
  • Field calls from clients and industry professionals, providing timely and effective solutions.
  • Complete risk reports and ensure a balance between customer service and business risk mindset.
  • Resolve issues related to the specific group, function, and process.
Requirements
  • 2+ years of collections experience.
  • Bilingualism (English and French) required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs.
  • Ability to formulate intricate Risk Assessment Reports when required.
  • Proven negotiation, solution-finding, and decision-making skills.
  • Ability to take calls from clients, trustees, and service partners in a call centre environment.
  • Strong understanding of the balance between customer service and business risk mindset.
  • Results-driven, with a demonstrated ability to review, seek solutions, and decisions.
  • Ability to work efficiently in a challenging environment.
  • Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday.
What We Offer
  • A comprehensive Total Rewards Program.
  • Leaders who support your development.
  • Ability to make a difference and lasting impact.
  • Opportunity to take on progressively greater accountabilities.
About Us

At Royal Bank of Canada, we are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.