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Patient Access Coordinator
2 months ago
Job Summary
The Patient Access Representative plays a vital role in the effective operation of patient scheduling and registration functions at Mackenzie Health. This position is responsible for providing accurate and efficient pre-registration, registration, and scheduling services by phone to support quick and easy front desk check-in.
Key Responsibilities
- Manage a workload effectively in a fast-paced environment.
- Address and resolve issues in a productive and respectful manner.
- Exercise sound professional judgment and use best practice guidelines.
- Contribute to a safe and inclusive environment for all through compliance with patient and staff safety policies and procedures.
Requirements
- Medical terminology certificate required or completion within 3 months of hire.
- Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.
- Health Information Certified Associate (HICA) designation required or commitment to complete within six (6) months from date of hire.
Preferred Qualifications
- Experience working with electronic medical records.
- Well-developed keyboarding/computer skills with a minimum keyboarding speed of 50-60 wpm and experience using Microsoft Excel, Word, and Outlook.
- Excellent interpersonal, listening, and verbal and written communication skills in English, with an ability to deliver information and work effectively with patients, families, and colleagues.
- Demonstrated strong decision-making, problem-solving, and critical thinking skills.
- Demonstrated ability to take initiative and adjust to new or unexpected events.
- Demonstrated commitment to continuous learning and professional development.
About Mackenzie Health
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
