Patient Care Coordinator

4 weeks ago

Richmond Hill, Ontario, Canada Mackenzie Health Full time

Job Summary

The Patient Care Coordinator for Ambulatory is a key member of the program/clinical area management team at Mackenzie Health. This role is responsible for the overall day-to-day program-based coordination of patient and family care, facilitation of patient flow in and out of the ambulatory program, and coordination of clinical staff and resources.

Key Responsibilities

  • Coordinate and assist physicians in primary care and in Long Term Care Homes in navigating services, providing centralized access to hospital and community services, with follow-up on status of referrals, results, and consults.
  • Support timely access, ensure navigation to appropriate resources, and reduce ED visits as patients are proactively connected to the right level of care.
  • Contribute to safe, quality care by managing a workload effectively in a fast-paced environment, addressing and resolving issues in a productive, respectful manner, exercising sound professional judgment, and using best practice guidelines.
  • Contribute to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

Requirements

  • Registered Nurse with Bachelor of Science of Nursing (BScN) Degree or currently in the process of completing the BScN.
  • Current general certificate of registration and member in good standing with the College of Nurses of Ontario.
  • Current Basic Cardiac Life Support (BCLS) certificate required.
  • Minimum of two years of relevant acute inpatient experience.
  • Experience with QBP pathways and management of this patient population.
  • Experience with case management, and discharge planning.
  • Demonstrated evidence of understanding and application of principles of quality care and outcome measurement.
  • Able to discern relevant information to make effective decisions regarding patient care and program planning.
  • Knowledge of CNO standards of practice and an understanding of the application of the RHPA legislation.
  • Ability to work independently/be self-directed and effectively lead clinical inter-professional teams.
  • Highly developed conflict resolution skills.
  • Well-developed ability to delegate tasks appropriately.
  • Demonstrates commitment to professional development and learning.
  • Demonstrates excellence in interpersonal, communication, coaching, mentoring, and team building skills that facilitate positive interactions among all members of the inter-professional team.
  • Demonstrates understanding of continuous improvement principles and tools.
  • Demonstrates understanding of contribution to patient and staff safety.
  • Possesses highly developed analytical, problem-solving, and critical thinking skills.
  • Demonstrates a strong patient and customer-focused philosophy in all interactions.
  • Possesses the ability to introduce and effectively facilitate change.
  • Demonstrated ability to provide leadership, support, and critical analysis in stressful, complex clinical and emotional situations.
  • Ability to analyze research and implement evidence-based practice into policy and procedure development and clinical practice.
  • Experience with guiding staff experiencing performance and/or attendance problems.
  • Communicates effectively using timely and appropriate written, verbal, and non-verbal means.
  • Utilizes effective listening skills to maximize understanding of issues.
  • Proven ability to work within a computerized environment.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviors consistent with Mackenzie Health's Commitment to Caring and values – Excellence, Leadership, and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.

Preferred Qualifications

  • Current nationally recognized specialty certification program (preferred).

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