Food Service Supervisor

2 weeks ago

Greater Napanee, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service establishment, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner
    • Ensure that customers receive exceptional service and high-quality food products
  • Operations and Administration
    • Prepare budget and cost estimates
    • Maintain records of stock, repairs, sales, and wastage
    • Prepare and submit reports
  • Team Management
    • Supervise and check assembly of trays and delivery of food trolleys
    • Establish work schedules and ensure that staff are aware of their responsibilities
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Work Experience
    • 1 year to less than 2 years of experience in a food service establishment
  • Personal Qualities
    • Excellent oral communication skills
    • Efficient interpersonal skills
    • Client focus and flexibility
    • Ability to work in a fast-paced environment
Working Conditions
  • Work Environment
    • Fast-paced environment
    • Combination of sitting, standing, and walking
    • Standing for extended periods
  • Security and Safety
    • Criminal record check
Financial Benefits
  • Night Shift Premium
    • Night shift premium
  • Employment Type
    • Permanent
  • Language of Work
    • English
  • Hours of Work
    • 35 to 40 hours per week

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