Hospitality Service Manager

3 weeks ago


Toronto, Ontario, Canada Coco Fresh Tea and Juice Full time
Coco Fresh Tea and Juice - Beverage Service Manager

Estimated salary: $45,000 - $55,000 per year.

Job Overview:

We are seeking an experienced Beverage Service Manager to join our team at Coco Fresh Tea and Juice. This is a full-time position responsible for overseeing the daily operations of our restaurant, ensuring excellent customer service, and driving sales growth.

Responsibilities:
  • Balancing cash and managing financial reports to ensure accurate accounting and control over inventory and supplies.
  • Conducting regular performance reviews with staff members to identify areas for improvement and provide constructive feedback.
  • Organizing and maintaining inventory levels to minimize waste and optimize stock levels.
  • E nsuring compliance with health and safety regulations and implementing measures to prevent accidents.
  • Negotiating arrangements with suppliers for food and other essential supplies.
  • Participating in marketing initiatives and implementing strategies to increase brand visibility and attract new customers.
  • Addressing customer complaints and concerns in a professional and timely manner.
  • Providing exceptional customer service to drive loyalty and repeat business.
  • Planning, organizing, directing, controlling, and evaluating daily operations to maximize efficiency and productivity.
Requirements:
  • Education: College/CEGEP degree or equivalent experience.
  • Experience: 1-2 years in a similar role or equivalent experience.
  • Staff supervision skills, including leadership and delegation.
  • Excellent communication and interpersonal skills.
  • Able to work under pressure, manage multiple tasks, and meet deadlines.
  • Physical stamina to stand for extended periods and perform repetitive tasks.
Preferred Qualifications:
  • MS Office and Excel proficiency.
  • Familiarity with electronic cash registers and point-of-sale systems.
  • Security clearance, such as a criminal record check.
Work Environment:

This role requires working in a fast-paced environment, often under pressure to meet deadlines. You must be able to multitask, prioritize tasks, and maintain attention to detail in a dynamic setting.



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