Front Desk Ambassador

3 weeks ago

Toronto, Ontario, Canada The Millennium Group Full time

The Millennium Group is a leading business process outsourcing firm, offering a wide range of services to Fortune 500 companies and institutions of higher education. With over 30 years of success in the industry, we are seeking a highly motivated and enthusiastic individual to join our team as a Front Desk Ambassador.


Job Summary:

The Front Desk Ambassador will be the first point of contact for visitors, vendors, and employees, providing a high level of professionalism and courtesy. This role will also involve answering incoming calls, serving as a liaison between clients and staff, and performing various administrative tasks.


Responsibilities:

  • Greet visitors and vendors with a smile and a friendly demeanor, ensuring a positive first impression of the company.
  • Answer incoming calls in a professional manner, providing information and forwarding calls as necessary.
  • Assist clients and staff with queries and requests, providing exceptional customer service and support.
  • Receive, sort, and deliver mail and packages, maintaining a high level of organization and attention to detail.
  • Index incoming mail, scan, and route to the appropriate employee or upload into various system applications.
  • Log and distribute incoming checks, ensuring accuracy and timeliness.
  • Maintain accurate production activity in the database, providing valuable insights into company performance.
  • Prepare and post outbound Canada Post mail and packages, ensuring efficient and cost-effective shipping.
  • Maintain files and databases, ensuring accuracy and up-to-date information.
  • Support meeting services, including room scheduling, setup, and take-down.
  • Manage access cards for the site, including visitor card distribution.
  • Oversee inventory levels for office and pantry supplies, ensuring timely reordering and cost-effectiveness.
  • Maintain copy centers and cafes, providing a comfortable and productive work environment.
  • Handle facility and office services tickets in a timely manner, ensuring a smooth and efficient operation.
  • Ensure health and safety protocols are followed at all times, maintaining a safe and clean work environment.

Qualifications:

  • High School Diploma or GED, customer service, and office experience preferred.
  • Exceptional customer service and communication skills, both written and verbal.
  • Professional demeanor, appearance, and attitude, consistently demonstrating a positive and friendly attitude.
  • Ability to prioritize and handle multiple tasks, working efficiently in a fast-paced environment.
  • Data Entry skills, familiar with MS Office applications (MS Word and MS Excel).
  • Ability to lift 50 pounds, ensuring physical ability to perform tasks as required.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.


About The Millennium Group:

The Millennium Group is a leading business process outsourcing firm, dedicated to providing exceptional customer service and support to Fortune 500 companies and institutions of higher education. With over 30 years of success in the industry, we are committed to excellence and innovation, striving to provide a safe and productive work environment for our employees.


Apply Now: Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].

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