Customer Implementation Specialist

1 month ago

Cambridge, Ontario, Canada MealSuite Full time
Job Title: Customer Implementation Specialist

We are seeking a highly skilled Customer Implementation Specialist to join our team at MealSuite. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our customers.

Key Responsibilities:
  • Develop and implement best practices to drive optimized business outcomes for customers throughout the implementation project.
  • Facilitate the implementation process for new accounts, educating new customers, solving technical problems, and ensuring smooth adoption of our products and services.
  • Prepare and deliver customer implementation project plans, providing detailed account walkthroughs of what success will look like post-launch.
  • Clearly communicate account setup requirements and expectations with customers and other key stakeholders.
  • Create, deliver, monitor, and update user training plans based on customer needs.
  • Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed.
  • Ensure customers receive superior service, collaborating with Account Management and Support teams to smoothly transition customer accounts after implementation is complete.
Requirements:
  • Prior experience with customer implementation.
  • Proficiency in Microsoft Office Suite or related software.
  • Ability to deliver training sessions that are organized and understandable.
  • Willingness to travel and have a valid passport and no travel restrictions that limit ability to cross the border between Canada and the USA (and Vietnam if required for role).
  • Thrives in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
  • Loves to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills.
About MealSuite:

At MealSuite, we are committed to delivering smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. We've built a progressive culture that values teamwork and innovation, listening to all voices and entrusting team members with tasks that make a significant impact on the communities we serve.

A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too, with healthcare benefits, hybrid flexibility, work-life balance, an inclusive workplace, and opportunities for career development and advancement.

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