Customer Implementation Specialist

5 hours ago


Cambridge, Ontario, Canada MealSuite Full time
Job Title: Customer Implementation Specialist

We are seeking a highly skilled Customer Implementation Specialist to join our team at MealSuite. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our customers, facilitating the implementation process, and providing exceptional customer service.

Key Responsibilities:
  • Develop and implement best practices to drive optimized business outcomes for customers throughout the implementation project.
  • Set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems, and ensuring smooth adoption of our products and services.
  • Prepare and deliver customer implementation project plans, provide detailed account walkthroughs of what success will look like post-launch, and clearly communicate account setup requirements and expectations with customers and other key stakeholders.
  • Create, deliver, monitor, and update user training plans based on customer needs, document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed.
  • Ensure customers receive superior service, collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete.
Requirements:
  • Prior experience with customer implementation, proficient in Microsoft Office Suite or related software.
  • Ability to deliver training sessions that are organized and understandable, willing to travel, and have a valid passport and no travel restrictions that limit ability to cross the border between Canada and the USA (and Vietnam if required for role).
  • Thrives in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate, loves to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express ideas and build leadership skills.
About MealSuite:

At MealSuite, we are committed to delivering smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. We've built a progressive culture that values teamwork and innovation, listens to all voices, and entrusts team members with tasks that make a significant impact on the communities we serve.

A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We take care of our employees too, with healthcare benefits, hybrid flexibility, work-life balance, an inclusive workplace, and opportunities for career development and advancement.



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