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Assistant Manager

2 months ago

Manitoba, Canada Oh Doughnuts Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Oh Doughnuts. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our stores, providing exceptional customer service, and leading a team of staff to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Evaluate Daily Operations: Monitor and analyze sales, customer traffic, and staff performance to identify areas for improvement and implement changes to optimize store performance.
  • Monitor Staff Performance: Conduct regular performance reviews, provide feedback, and coach staff to ensure they meet the high standards of customer service and sales expectations.
  • Supervise Staff: Lead and manage a team of staff, providing guidance, support, and training to ensure they have the skills and knowledge to excel in their roles.
  • Balance Cash and Complete Balance Sheets: Ensure accurate and timely completion of cash handling, balance sheets, and other financial reports to maintain a high level of financial integrity.
  • Conduct Performance Reviews: Regularly review staff performance, provide feedback, and set goals to ensure staff are meeting expectations and contributing to the success of the store.
  • Organize and Maintain Inventory: Ensure accurate and timely inventory management, including ordering, receiving, and stocking of merchandise to maintain a high level of product availability and minimize waste.
  • Ensure Health and Safety Regulations: Maintain a safe and healthy work environment by ensuring compliance with all relevant health and safety regulations, including training staff on safety procedures and protocols.
  • Leading/Instructing Individuals: Provide guidance, support, and training to staff to ensure they have the skills and knowledge to excel in their roles and contribute to the success of the store.
  • Address Customers' Complaints or Concerns: Respond promptly and professionally to customer complaints or concerns, resolving issues in a fair and timely manner.
  • Provide Customer Service: Ensure exceptional customer service by responding to customer inquiries, resolving issues, and providing a positive shopping experience.
  • Manage Events: Plan and execute in-store events, promotions, and activities to drive sales and customer engagement.
Requirements
  • 5-10 Years of Experience: Proven experience in a retail or hospitality environment, with a minimum of 5-10 years of experience in a leadership or management role.
  • Point of Sale System: Proficient in the use of point of sale systems and other retail technology.
  • Bondable: Must be bondable.
  • Own Transportation: Must have a reliable vehicle for travel to and from work.
  • Fast-Paced Environment: Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Attention to Detail: Strong attention to detail and organizational skills to ensure accuracy and efficiency in all aspects of the role.
  • Accurate: Accurate and reliable in all aspects of the role, including cash handling and financial reporting.
  • Client Focus: Strong client focus and customer service skills to ensure exceptional customer experiences.
  • Dependability: Dependable and reliable in all aspects of the role, including attendance and punctuality.
  • Efficient Interpersonal Skills: Strong interpersonal skills to build and maintain effective relationships with staff, customers, and other stakeholders.
  • Excellent Oral Communication: Excellent oral communication skills to effectively communicate with staff, customers, and other stakeholders.
  • Excellent Written Communication: Excellent written communication skills to effectively communicate through email, reports, and other written correspondence.
  • Organized: Strong organizational skills to prioritize tasks, manage multiple priorities, and meet deadlines.
  • Reliability: Reliable and dependable in all aspects of the role, including attendance and punctuality.
  • Team Player: Strong team player skills to build and maintain effective relationships with staff and other stakeholders.
  • Ability to Multitask: Ability to multitask and prioritize tasks to meet deadlines and achieve goals.
What We Offer
  • Dental Plan: Comprehensive dental plan for employees and their families.
  • Health Care Plan: Comprehensive health care plan for employees and their families.
  • Vision Care Benefits: Vision care benefits for employees and their families.
  • Work Term: Permanent full-time position.
  • Work Language: English.
  • Hours: 32 to 40 hours per week.