Customer Experience Director

1 month ago


Amherst, Canada Scotiabank Full time

Requisition ID: 195626

About the Role

At Scotiabank, we're looking for an experienced retail service manager to lead our high-performing retail service teams. As a customer experience director, you'll be responsible for overseeing the overall success of our branches, driving customer satisfaction, and ensuring seamless service delivery.

Key Responsibilities

  • Lead and manage a team of customer experience associates and senior customer experience associates.
  • Build strong relationships with customers and deliver exceptional customer service.
  • Act as the officer in charge (OIC) for the branch as required, managing emergencies, customer escalations, and other critical situations.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
  • Lead change management initiatives by assisting with the implementation of new policies and procedures.

Requirements

  • Excellent leadership skills, with the ability to coach and develop your team.
  • Strong customer service skills and previous experience managing a team of employees.
  • Excellent communication skills and the ability to work a flexible schedule.
  • Previous banking experience is a strong asset, as well as strong technical skills to promote and demonstrate digital/self-service banking options.

What's in it for you?

  • The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • An organization committed to making a difference in our communities – for you and our customers.
  • You can expect to be recognized and rewarded for high-performance, with leadership support through meaningful development conversations and internal training to support your growth and development.
  • A competitive compensation and benefits package.

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future.' We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.



  • Amherst, Canada TD Bank Full time

    **Customer Experience Associate**: - 425910BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 136 Victoria Street East **Employment Type** - Regular **City** - Amherst **Time Type** - Part Time **Province/State** - Nova Scotia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...


  • Amherst, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Amherst, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Amherst, Canada Scotiabank Full time

    Requisition ID: 185523 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...


  • Amherst, Canada Scotiabank Full time

    Requisition ID: 186124 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Amherst, Canada TD Full time

    Lieu de travail : Amherst, Nouvelle-Écosse, Canada Horaire : 15 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $21.00 - $25.98 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...


  • Amherst, Canada Scotiabank Full time

    Requisition ID: 195626 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Front Desk Supervisor

    3 weeks ago


    Amherst, Canada Comfort Inn Amherst Full time

    Job SummaryWe are seeking a Front Desk Supervisor to join our team at Comfort Inn Amherst. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel's front desk.


  • Amherst, Canada IMP Group Full time

    IMP Aerostructures, a leading provider of structural components and assemblies to the Aerospace industry, is seeking a highly skilled Aerospace Quality Assurance Director to join its winning team.The successful candidate will be responsible for ensuring that our manufacturing teams meet Compliance and Quality standards as set by our Policies, and Customer...


  • Amherst, Canada Scotiabank Full time

       Requisition ID: 195626Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you’ll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...


  • Amherst, Canada Jiinx Grooming and Pet Services Ltd Full time

    **Job Overview** **Responsibilities**: - Assist customers with product information, order placement, and issue resolution - Perform data entry tasks accurately and efficiently - Communicate effectively with customers in a professional and courteous manner - Identify sales opportunities and upsell products or services when appropriate - Analyze customer...


  • Amherst, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...


  • Amherst, Canada Enterprise Holdings Full time

    The Customer Service Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Amherst, Canada IMP Group Full time

    **Customer Service Representative**: With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in...


  • Amherst, Canada IMP Group International Inc. Full time

    With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in the quaint town of Amherst, NS, just...


  • Amherst, Canada Circle K Full time

    Store 6002048: 213 So Albion St, Amherst, Nova Scotia B4H 3Y4 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...


  • Amherst, Canada IMP Aerostructures Full time

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team at IMP Aerostructures.Responsibilities:Provide exceptional customer service through written and verbal communication, addressing inquiries, complaints, and concerns in a professional and timely...

  • Customer Service Agent

    3 months ago


    Amherst, Canada IMP Aerostructures Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: **Education**: - College/CEGEP - Business/commerce, general - Customer service management - Project management - International business/trade/commerce - or equivalent experience **Work setting**: - Industrial plant -...


  • Amherst, Canada IMP Aerostructures Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College/CEGEP - or equivalent experience - ** Work setting**: - Industrial plant - Aviation/aerospace manufacturing - ** Tasks**: - Answer written and oral inquiries - Address customers' complaints or...


  • Amherst, Canada Circle K Full time

    Store 6002048: 213 So Albion St, Amherst, Nova Scotia B4H 3Y4 **Lead Customer Service Representative** **As a Lead Customer Service Representative, you will enjoy**: - **Medical, Vision, Dental, & Life Insurance/long term Disability**: - **Flexible schedules**: - **Large, stable employer**: - **Opportunities for fast career advancement**: - **Task...