Customer Experience Director
1 month ago
Requisition ID: 195626
About the Role
At Scotiabank, we're looking for an experienced retail service manager to lead our high-performing retail service teams. As a customer experience director, you'll be responsible for overseeing the overall success of our branches, driving customer satisfaction, and ensuring seamless service delivery.
Key Responsibilities
- Lead and manage a team of customer experience associates and senior customer experience associates.
- Build strong relationships with customers and deliver exceptional customer service.
- Act as the officer in charge (OIC) for the branch as required, managing emergencies, customer escalations, and other critical situations.
- Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience.
- Lead change management initiatives by assisting with the implementation of new policies and procedures.
Requirements
- Excellent leadership skills, with the ability to coach and develop your team.
- Strong customer service skills and previous experience managing a team of employees.
- Excellent communication skills and the ability to work a flexible schedule.
- Previous banking experience is a strong asset, as well as strong technical skills to promote and demonstrate digital/self-service banking options.
What's in it for you?
- The opportunity to join a forward-thinking organization with a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development.
- An organization committed to making a difference in our communities – for you and our customers.
- You can expect to be recognized and rewarded for high-performance, with leadership support through meaningful development conversations and internal training to support your growth and development.
- A competitive compensation and benefits package.
Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future.' We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.
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