Customer Service Agent

3 months ago


Amherst, Canada IMP Aerostructures Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
- Business/commerce, general
- Customer service management
- Project management
- International business/trade/commerce
- or equivalent experience
**Work setting**:

- Industrial plant
- Aviation/aerospace manufacturing
**Tasks**:

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Complete and process international purchase orders
- Review purchase order claims and contracts to determine compliance with company policy
**Computer and technology knowledge**:

- Database software
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)
- MS Access
- MS PowerPoint
- JD Edwards
- Spreadsheet
- Electronic mail
- Inventory control software
**Area of specialization**:

- Project management
- Strategy
- Technical support
- Custom fabrication
- Aerospace engineering
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
- Judgement
- Ability to multitask
- Dependability
- Quick learner
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Experience**:

- 3 years to less than 5 years
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- On-site amenities



  • Amherst, Canada IMP Aerostructures Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - College/CEGEP - or equivalent experience - ** Work setting**: - Industrial plant - Aviation/aerospace manufacturing - ** Tasks**: - Answer written and oral inquiries - Address customers' complaints or...


  • Amherst, Canada Vokal Call Centers Full time

    We're looking for a bilingual customer service & sales agent to join our small team. This is an inbound call center, 100% from the comfort of your home. You'll never be asked to come into the office, even for training. No outbound calls! We will provide a laptop, but you must have a second monitor, a quiet, secure space to work and a stable internet...

  • Purchasing Agent

    7 months ago


    Amherst, Canada IMP Group Full time

    **Purchasing Agent**: With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in the quaint...


  • Amherst, Canada Circle K Full time

    Store 6002048: 213 So Albion St, Amherst, Nova Scotia B4H 3Y4 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...


  • Amherst, Canada Enterprise Holdings Full time

    The Customer Service Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...

  • Service Advisor

    6 months ago


    Amherst, Canada Coast Tire & Auto Service Ltd Full time

    **Qualifications include**: - High School Diploma or experience in the field. - Previous sales experience in a retail environment; Tire & Automotive preferred. - Must be adaptable and possess excellent oral and communication skills. - Must have a positive attitude and an ability to utilize multiple computer programs in an organized manner. - Ability to...


  • Amherst, Canada Enterprise Holdings Full time

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to...


  • Amherst, Canada IMP Group Full time

    **Customer Service Representative**: With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in...


  • Amherst, Canada Jiinx Grooming and Pet Services Ltd Full time

    **Job Overview** **Responsibilities**: - Assist customers with product information, order placement, and issue resolution - Perform data entry tasks accurately and efficiently - Communicate effectively with customers in a professional and courteous manner - Identify sales opportunities and upsell products or services when appropriate - Analyze customer...


  • Amherst, Canada IMP Aerostructures Full time

    Job Title:Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and experienced Customer Service Representative to join our team at IMP Aerostructures.Responsibilities:Provide exceptional customer service through written and verbal communication, addressing inquiries, complaints, and concerns in a professional and timely...


  • Amherst, Canada IMP Group International Inc. Full time

    With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in the quaint town of Amherst, NS, just...


  • Amherst, Canada Circle K Full time

    Store 6002048: 213 So Albion St, Amherst, Nova Scotia B4H 3Y4 **Lead Customer Service Representative** **As a Lead Customer Service Representative, you will enjoy**: - **Medical, Vision, Dental, & Life Insurance/long term Disability**: - **Flexible schedules**: - **Large, stable employer**: - **Opportunities for fast career advancement**: - **Task...


  • Amherst, Canada Atlantic Superstore Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Service Advisor

    6 months ago


    Amherst, Canada Coast Tire & Auto Service Ltd Full time

    Work Term: Permanent - Work Language: English - Hours: 44 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - Urban area - Private sector **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and...


  • Amherst, Canada Circle K Full time

    **As a Lead Customer Service Rrepresentative you will enjoy**: - Medical, Vision, Dental, & Life Insurance/long term Disability - Flexible schedules - Large, stable employer - Opportunities for fast career advancement - Task variety - Weekly pay - Night shift premium - Employee discount - Scholarship program - Years of Service Recognition program -...


  • Amherst, Canada Coast Tire & Auto Service Ltd Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: No degree, certificate or diplomaExperience: Experience an assetTasksInspect and test mechanical units to locate faults and malfunctionsAdjust, repair or replace parts and components of automotive systemsRepair or replace mechanical units or componentsTest and adjust repaired...


  • Amherst, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:AMHERST **Type of Employment**:Seasonal **Union Status**:NSGEU - NSPG **Closing Date**:05-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs...


  • Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 43000 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Seasonal **Union Status**: NSGEU - NSPG **Closing Date**: 05-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to...


  • Amherst, Canada Government of Nova Scotia Full time

    **Competition #**: 44288 **Department**: Service Nova Scotia **Location**: AMHERST **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 16-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is...


  • Amherst, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia **Location**:AMHERST **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:16-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: At Service Nova Scotia, we impact every citizen, business and municipality and business in Nova Scotia. Our mandate is to design and...