Customer Service Representative
3 months ago
**Job Overview**
**Responsibilities**:
- Assist customers with product information, order placement, and issue resolution
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers in a professional and courteous manner
- Identify sales opportunities and upsell products or services when appropriate
- Analyze customer needs to offer tailored solutions
- Maintain a high level of phone etiquette at all times
- Restock shelves and price new products
- Sweep, mop, vacuum, dust and otherwise clean building
- Handle cash/debit/credit transactions
- Assist bathers and groomers where needed
**Requirements**:
- Proficient in English; bilingual or multilingual abilities are a plus
- Prior experience in customer service or a related field is preferred
- Strong communication skills and the ability to interact with customers effectively
- Excellent phone etiquette and active listening skills
- Ability to perform data entry accurately and efficiently
- Experience in retail is an asset
- Must love animals of all kinds
- Must be able to lift a minimum of 50lbs
- Strong social media skills and canva is a bonus
**Job Type**: Part-time
Pay: $15.20-$16.00 per hour
Expected hours: 8 - 16 per week
**Benefits**:
- Casual dress
- Flexible schedule
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- Evening shift
- Monday to Friday
- No weekends
**Experience**:
- Phone etiquette: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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