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Customer Solutions Analyst

2 months ago


Markham, Ontario, Canada Jonas Software UK Full time

About the Role

We are seeking a highly motivated and detail-oriented Customer Solutions Analyst to join our Software Support Team in the Construction Division. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the construction industry.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, and other communication channels
  • Utilize strong problem-solving skills to resolve client issues and concerns
  • Collaborate with internal teams to ensure seamless support and resolution of client issues
  • Develop and maintain a deep understanding of our software solutions and their applications in the construction industry
  • Stay up-to-date with industry trends and developments to provide expert advice and guidance to clients

Requirements

  • Experience in the construction industry or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills
  • Proficiency in software applications and systems

About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions to various industries, including construction. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and motivated individual to join our team.