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Customer Solutions Analyst
2 months ago
About the Role
We are seeking a highly motivated and detail-oriented Customer Solutions Analyst to join our Software Support Team in the Construction Division. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the construction industry.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, and other communication channels
- Utilize strong problem-solving skills to resolve client issues and concerns
- Collaborate with internal teams to ensure seamless support and resolution of client issues
- Develop and maintain a deep understanding of our software solutions and their applications in the construction industry
- Stay up-to-date with industry trends and developments to provide expert advice and guidance to clients
Requirements
- Experience in the construction industry or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and technical skills
- Proficiency in software applications and systems
About Jonas Software
Jonas Software is a leading provider of enterprise management software solutions to various industries, including construction. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and motivated individual to join our team.