IT Support Specialist @ Cineplex

4 weeks ago


Old Toronto, Ontario, Canada Cyber Crime Full time

Cineplex is seeking a skilled IT Support Specialist to join our team. As a Helpdesk Technician, you will provide first-level IT support for hardware and software issues across all Cineplex lines of business.

You will utilize the Helpdesk application to triage and manage all inbound incidents, prioritizing and assessing urgency as necessary. Your responsibilities will include resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.

Key Responsibilities
  • Provide first-level IT support for hardware and software issues across all Cineplex LOB's.
  • Utilize the Helpdesk application to triage and manage all inbound incidents.
  • Monitor and support components of the Cineplex Systems Infrastructure.
  • Participate in the department's continuous improvement initiatives.
  • Aid in resolving Helpdesk issues and document solutions as needed.
Requirements
  • A degree in a relevant area of study, preferably Computer Science or Information Technology.
  • Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification are considered strong assets.
  • ITIL V3 Certificate in IT Service Management.
Experience
  • Experience with MS Vista POS Software or general retail POS systems is a significant asset.
  • 1-3 years of IT-related, Help Desk Support experience.
  • Customer service experience demonstrating application functionality.
  • Demonstrated work experience in a Desktop Support capacity is expected.
  • Strong experience with MS Office support is expected.
  • Experience with Windows and Mac OS is expected.
  • Experience with Ubuntu Linux.
Accessibility

Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities. If you require accommodation at any stage of our hiring process, please contact us.


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