Receptionist - Hotel Operations
6 days ago
We are seeking a highly skilled and customer-focused Receptionist to join our team at Casino du Lac-Leamy. As a key member of our hotel operations, you will be responsible for providing exceptional service to our guests and ensuring a smooth and efficient experience.
Key Responsibilities- Provide a warm and welcoming experience to guests, with courtesy and respect.
- Ensure a high level of service quality by utilizing available resources to satisfy guest requests and address any concerns.
- Reserve, confirm, or register guest rooms via the hotel's computer system and ensure accurate room allocation.
- Stay up-to-date on room availability, rates, and packages, and inform relevant departments of any changes.
- Contribute to maximizing occupancy and revenue.
- Communicate information about room amenities, hotel services, and local attractions to guests.
- Stay informed about and apply various promotions offered by the hotel chain.
- Present the bill to departing guests and process payments.
- Manage a cash register, balancing it daily and making deposits at the end of each shift.
- Receive and address guest feedback and suggestions, offering solutions to resolve any issues.
- Maintain a clean and safe work environment, adhering to health and safety standards.
- Understand and apply hotel policies and procedures, and possess a good knowledge of hotel products and services.
- Perform other tasks to ensure exceptional guest service and operational efficiency.
- Diploma of Secondary Education (D.E.S.); a college diploma in hospitality or tourism is an asset.
- Minimum 2 years of relevant experience in a similar role within a large establishment.
- Strong customer service skills.
- Team player with excellent communication and interpersonal skills.
- Proficient in English, with the ability to process financial transactions.
- Strong sense of responsibility and organization.
- Excellent communication and relationship-building skills.
- Good knowledge of computer systems, with experience in hotel management software an asset.
- Availability to work varied shifts, including days, evenings, weekends, and holidays.
- A competitive hourly rate, increased by 11.12% to compensate for the absence of certain social benefits.
- Generous shift premiums for evening (1.07$/h), night (1.50$/h), and weekend shifts (2.50$/h).
- Opportunity to benefit from social benefits and pension plan after a certain number of worked hours.
- Comprehensive cafeteria service (taxable benefit).
- Uniforms provided and laundered on-site.
- Free parking.
- Employee assistance program and access to a telemedicine platform.
- Gym on-site.
- Break rooms with computers, library, and outdoor terrace.
- Discounts at restaurants and casino shows.
- Discounts at Hilton hotels worldwide.
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