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Supervisor of Operations

2 months ago


Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

Join Our Team as a Supervisor of Operations

Casino du Lac-Leamy is a leading employer in the Ottawa-Gatineau region, recognized for its exceptional service and commitment to excellence. We are seeking a highly motivated and experienced Supervisor of Operations to join our team.

About the Role

As a Supervisor of Operations, you will be responsible for overseeing the daily operations of our restaurants and bars, including the Hilton hotel. Your primary objective will be to ensure the delivery of exceptional service to our guests, while maintaining high standards of quality and efficiency.

Key Responsibilities

  • Plan and coordinate daily operations, including opening and closing procedures
  • Develop, revise, and implement operational methods and service standards to ensure high-quality service delivery
  • Resolve conflicts and manage guest complaints in a professional and courteous manner
  • Participate in workforce planning and scheduling to meet operational needs
  • Supervise and coordinate the work of employees to create a positive and productive work environment
  • Ensure employees understand and adhere to established standards, policies, and procedures
  • Identify and resolve service issues and conflicts, considering employee suggestions
  • Coordinate with the culinary team to implement sales strategies and maintain communication
  • Participate in cost control by managing inventory and equipment
  • Coordinate group reservations and resolve billing errors
  • Maintain cleanliness and sanitation standards
  • Perform other duties as required by management

Requirements

  • Diploma in Hospitality or related field
  • Minimum 3 years of relevant experience, including 1 year of supervisory experience in a customer-service-oriented establishment

Preferred Qualifications

  • Proven customer service skills
  • Ability to motivate and lead a team
  • Excellent communication and interpersonal skills
  • Autonomy and organizational skills
  • Ability to work under pressure
  • Ability to demonstrate tact and diplomacy
  • Proficiency in English, as per established standards
  • Availability to work varied shifts, including evenings, weekends, and holidays

What We Offer

  • Permanent, full-time position with comprehensive benefits
  • Opportunity to join a dynamic team and contribute to our success