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Supervisor of Operations

2 months ago


Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

Join Our Team at Casino du Lac-Leamy

We are seeking a highly motivated and experienced Supervisor of Operations to join our team at Casino du Lac-Leamy. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our restaurants and bars, including the Hilton hotel.

About the Role

The successful candidate will be responsible for planning and coordinating daily operations, managing staff, and ensuring exceptional customer service. You will work closely with our Chef de Cuisine and other department heads to ensure seamless execution of our service standards.

Key Responsibilities

  • Plan and coordinate daily operations, including opening and closing procedures
  • Develop and implement effective service standards and procedures to ensure high-quality customer service
  • Manage and supervise staff to ensure a positive and productive work environment
  • Resolve customer complaints and concerns in a professional and timely manner
  • Participate in staff evaluations and training programs to ensure staff are equipped to provide exceptional service
  • Coordinate and supervise staff to ensure efficient service delivery
  • Ensure compliance with health and safety regulations and standards
  • Identify and resolve operational issues and implement solutions to improve service delivery
  • Collaborate with other departments to ensure seamless service delivery

Requirements

  • Diploma in Hospitality or related field
  • Minimum 3 years of experience in a supervisory role in a fast-paced hospitality environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and provide exceptional customer service
  • Knowledge of food and beverage operations, including menu planning and inventory management
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High school diploma or equivalent required

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].