Operations Supervisor for Restaurant and Bar Services

4 weeks ago


Gatineau, Quebec, Canada CASINO DU LAC-LEAMY Full time

About the Role:

As the Operations Supervisor at Casino du Lac-Leamy, you will play a crucial role in ensuring that our dining and beverage services operate smoothly and efficiently. Your focus will be on delivering outstanding customer experiences in a vibrant and fast-paced environment.

Key Responsibilities:

  • Oversee daily operations of all restaurants and bars, including the Hilton hotel.
  • Ensure high-quality service and adherence to established standards.
  • Plan and implement daily operational strategies.
  • Resolve customer conflicts and complaints effectively.
  • Coordinate employee schedules and manage staff performance.
  • Ensure compliance with quality standards and company policies.

Qualifications:

The ideal candidate will possess:

  • A college diploma in restaurant service or a related field.
  • A minimum of 3 years of relevant experience, including at least 1 year in a supervisory role.
  • Exceptional customer service and communication skills.
  • Strong organizational abilities and the capacity to work under pressure.

This position offers a permanent opportunity with a comprehensive benefits package typical of a state-owned enterprise. Elevate your career in a supportive and dynamic environment.



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