ONroute Brand Manager in Training Position

3 weeks ago

West Lorne, Ontario, Canada ONroute Full time

ONroute is seeking a highly motivated and experienced Brand Manager in Training to join our team. As a Brand Manager in Training, you will be responsible for effectively managing the day-to-day operations of your assigned brand(s). This includes overseeing and scheduling day-to-day operations to deliver sales and budgeted targets, executing ordering and all inventory processes, hiring, training, coaching, and development of team members, and ensuring each shift delivers ONroute's financial goals, franchise brand standards, and customer service excellence.

Key Responsibilities:

  • Oversee and schedule day-to-day operations to deliver sales and budgeted targets
  • Execute ordering and all inventory processes
  • Hire, train, coach, and develop team members
  • Ensure each shift delivers ONroute's financial goals, franchise brand standards, and customer service excellence

Inventory and Ordering Accountability: You are accountable for the inventory levels at your assigned brand(s) and for delivering budgeted food cost targets, including waste, par builds, and variances. You are responsible for setting up and maintaining accurate data in the inventory management system and ensuring orders are placed, received, stored, and reconciled on time.

Brand, Audit, and Customer Service Accountability: You are accountable to role model and ensure all team members, Crew Members, and Shift Supervisors are trained to deliver results that meet or exceed all brand, audit, and customer service standards. You are responsible for completing self-audits and assessments at required intervals and developing action plans to address opportunities.

Team and Health & Safety Accountability: You are accountable for hiring, training, coaching, and developing your team of Crew Members and Shift Supervisors. This includes communicating clear performance expectations and providing feedback, coaching, and training to ensure expectations are met. You are responsible for all scheduling and the achievement of labor targets for your assigned brand(s) while meeting the needs of the business to ensure proper coverage and customer service at all times.

Manager-in-Charge Accountability: Where the General Manager or Associate General Manager is not present in the plaza, you will be responsible and accountable as the Manager-In-Charge, ensuring the overall needs of the total plaza are your first priority. This includes working collaboratively across all brands, ensuring the delivery of the highest customer service levels, effectively managing all day-to-day plaza activities, and ensuring compliance with all ONroute and governmental standards, regulations, and policies.

Requirements:

  • Requires 3-5 years of experience as a Supervisor or Manager in high-volume food and beverage or merchandise operations and/or other related management experience
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
  • Ability to lead by example and dedicated to training, coaching, and developing your team to deliver results
  • Demonstrated exceptional customer experience focus
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability
  • Sound operational experience and knowledge within the fast-food/food service industry
  • Must have reliable transportation to get to and from the plaza

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