Customer Service Specialist

3 weeks ago


Toronto, Ontario, Canada BMO Full time
Job Overview

We are seeking a highly skilled Customer Service Specialist to join our Insurance Operations team at BMO. As a key member of our team, you will be responsible for providing exceptional customer service to internal partners and external customers, while also handling complex technical transactions and conducting investigations of complaints regarding insurance products and/or services.

Salary and Benefits

The salary for this position is estimated to be between $37,500.00 and $69,500.00 per year, depending on factors such as location, skills, experience, education, and qualifications for the role. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Responsibilities
  • Provide exceptional customer service to internal partners and external customers through proactive management of incoming queries and issues in a professional, compliant, and timely manner.
  • Investigate and resolve English and French escalated customer complaints regarding insurance products, providing recommendations on resolution to Senior Management and Executives.
  • Support the branch team and insurance partners to confidently help customers meet their creditor insurance needs.
Requirements
  • Bilingual in English/French - Required.
  • Typically between 2-3 years of relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience.
  • In-depth knowledge about Creditor Insurance products, process, policies, and practices.
  • Excellent interpersonal and conflict resolution skills.
  • Verbal & written communication skills – Excellent.
  • Analytical and problem-solving skills – Excellent.
About Us

BMO Financial Group is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. We strive to provide a work environment where everyone has the opportunity to contribute and grow. We believe in fostering a culture of diversity, equity, and inclusion, and we are committed to creating a workplace where all employees feel valued, respected, and heard.



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