Customer Service Representative
4 days ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Delmar International Inc. As a key member of our brokerage team, you will be responsible for providing exceptional customer service, ensuring accurate and timely clearance of shipments, and collaborating with internal departments to drive business growth.
Key Responsibilities- Engage with clients to understand their needs and provide tailored solutions to meet their customs clearance requirements.
- Analyze data to identify trends and opportunities for process improvements, and implement changes to enhance the brokerage team's and our client's service.
- Respond to client inquiries, including but not limited to billing and shipments, in a timely and professional manner.
- Update data in Salesforce and coordinate with assigned departments regarding client cases.
- Monitor daily operations and report information to assigned managers.
- 3-5 years' experience in customer service activities related to customs services.
- College Degree in International Transportation & Customs or related field is preferred.
- Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset.
- Knowledge of Canadian customs regulations and trade processes is an asset.
- Experience in CargoWise One system or related brokerage systems is an asset.
- Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint.
- CCS designation is an asset.
- Cultural diversity and equal opportunity employer.
- Competitive compensation.
- Comprehensive benefits package, including a fitness reimbursement program.
- Education reimbursement program.
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