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Customer Service Representative

2 months ago

Sarnia, Ontario, Canada First Nations Bank of Canada Full time

About First Nations Bank of Canada

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. With over 87% Indigenous ownership and control, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people.

About the Role

As a Customer Service Representative, you will be responsible for assisting customers with various financial activities, such as making deposits, withdrawals, bill payments, and cashing cheques. You will also be expected to identify customers' financial needs and provide them with the best solution through FNBC's products and services, while adhering to internal and regulatory policies and procedures.

Key Responsibilities

  • Provide exceptional customer service and support
  • Assist customers with financial transactions and activities
  • Identify customers' financial needs and provide solutions
  • Adhere to internal and regulatory policies and procedures

Requirements

  • High school diploma, GED, or equivalent
  • Strong interpersonal skills
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Experience with financial institution software systems preferred
  • Cash handling, customer service, and/or sales experience preferred
  • Acceptable criminal and credit checks

Work Environment

This is a permanent full-time position at our Walpole Island branch.