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Customer Service Representative
2 months ago
As a Customer Service Representative, you will be the face of Marriott, providing exceptional support to guests from around the world. You will handle incoming contacts for various Marriott brands, assist customers with their booking needs or questions, and resolve issues in a professional and courteous manner.
Key Responsibilities:- Process reservation requests and support basic loyalty and customer care requests
- Identify guest reservation needs and follow sales techniques to maximize revenue
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
- Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties
- Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- No license or certification required
Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed.
As a Customer Service Representative, you will be part of a global team that is dedicated to providing exceptional service to guests from around the world. You will have the opportunity to develop your skills and knowledge, work with a diverse team, and make a real difference in the lives of our guests.
At Marriott, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
