Floor Supervisor

10 hours ago

Toronto, Ontario, Canada PVH Full time

About the Role:

The Floor Supervisor is a key member of our store team, responsible for assisting and supporting the Store and Assistant Manager in all aspects of the store, including personnel, product, merchandising, and visual functions, business processes, and results.

Key Responsibilities:

  • Direct and motivate the store team to provide exceptional customer service, drive sales, and maintain a visually appealing store environment.
  • Maximize associate productivity, ensure compliance with company standards, and create a results-driven environment.
  • Assist in the development of associates through feedback, coaching, and training.
  • Develop proficiency in all operational policies and procedures.
  • Manage time and prioritize tasks effectively.

Managerial Responsibilities:

  • Maximize sales by ensuring the TH Customer Service program is executed to standard and merchandise styles and sizes are well represented on the sales floor.
  • Assist with training, developing, and executing S.G.M. and TH Customer Service.
  • Communicate statistical results and identify business needs.
  • Communicate with the team at Take 5 meetings, regarding individual sales performance, and other key performance indicators.
  • Assist with training, monitoring, and executing Direct Replenishment and Recovery process.
  • Recognize problems, analyze causes, and generate alternatives and solutions.

Operational Responsibilities:

  • Understand and comply with all company policy, procedures, and operations.
  • Receiving and processing shipments and transfers.
  • Follow Inventory Shrinkage Improvement Program.
  • Assist to ensure the store has all necessary tools and knowledge of how to use them adequately.
  • Maintain the highest level of security and safety awareness within the store.
  • Store opening and closing.
  • Able to lift a minimum of 40 pounds and stand for long periods of time.

Leadership Responsibilities:

  • Work with store management to source the best talent through networking and recruitment, interviewing, hiring, and orientation process.
  • Assist in the development of all associates to be knowledgeable in areas of product and sales.
  • Create energy, excitement, and recognition around team and individual accomplishment and successes.
  • Participate and assist the Store Manager in weekly management meetings and quarterly staff meetings.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends, and holidays.
  • Demonstrate teamwork and lead by example within the store.

Merchandising & Visual Responsibilities:

  • Assists in making business decisions based on current sell-through strategies.
  • Maintains elevated store presentation by training and overseeing standards as defined by brand standards and company directives.
  • Keep management informed of all merchandise and visual related issues.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization, fixtures, hardware, and general cleanliness.

About PVH Canada Inc.:

PVH Canada Inc. is committed to providing a fair and inclusive work environment for all employees and applicants. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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