IT Infrastructure Manager

6 days ago


Richmond Hill, Ontario, Canada Onico Solutions Full time
Job Description

Job Title: Network/Systems Administrator

Job Summary:

Onico Solutions is seeking a highly skilled Network/Systems Administrator to join our team. As a key member of our IT department, you will be responsible for managing and operating our IT infrastructure, including network devices, servers, printers, storage, cloud services, and telecom equipment. You will also act as a Tier 2 support team for our Service Desk, providing technical assistance and resolving complex issues.

Key Responsibilities:

  • Manage and operate IT infrastructure, including network devices, servers, printers, storage, cloud services, and telecom equipment.
  • Act as a Tier 2 support team for our Service Desk, providing technical assistance and resolving complex issues.
  • Work on multiple infrastructure projects simultaneously, leading projects from setup to deployment.
  • Manage IT services and support incidents, service requests, changes, problems, and assets related to IT infrastructure.
  • Resolve tickets escalated from Tier one support team.
  • Responsible for backups and restoration of data.
  • Maintain, review, and update documentation.
  • Vendor escalation of setup and support of IT Infrastructure.
  • Tier 2 On-Call rotation.

Qualifications:

  • Minimum 4 years of experience as a Network/Systems Administrator.
  • Advanced knowledge of Windows Server OS, Windows Desktop OS, Active Directory (AD), MS Exchange, LAN/WAN/VLANS, TCP/IP, DNS, DHCP, Certificates, VPN, Voice, and telephony.
  • Good experience with Cisco routers, switches, and firewalls (CCNA certification an asset).
  • Good experience with Azure administration.
  • Advanced experience with Windows network servers.
  • Strong Office 365 knowledge.
  • Intermediate level of knowledge of IT Security, Alert, and event monitoring, MacOS.
  • Knowledge of AWS Cloud, Linux an asset.
  • Advanced troubleshooting and diagnostic skills.
  • Ability to work independently.
  • Time management skills and ability to juggle priority projects and tickets.

What We Offer:

Onico Solutions offers a competitive salary range of $75,000.00 – $85,000.00 and a permanent remote/hybrid work arrangement.



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