Customer Service Team Lead Representative
1 day ago
We are seeking a highly skilled and bilingual Customer Service Call Center Specialist to join our team at BlueSky Personnel Solutions.
About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and working in a fast-paced call center environment.
As a key member of our customer service team, you will be responsible for handling customer inquiries via calls, emails, and live chats, processing orders, resolving issues, and supporting online bookings.
Key Responsibilities- Provide exceptional customer service to clients through phone, email, and live chat
- Process orders and resolve customer complaints in a timely and professional manner
- Support online bookings and provide accurate information to customers
To be successful in this role, you must have:
- Fluency in both French and English (written and spoken)
- Proven experience in a call center or high-volume customer service role
- Background in travel, tourism, hospitality, or online ticketing (TICO certification is an asset)
- Proficiency in MS Office and strong multitasking skills
You will work in a convenient office location with easy access to public transportation. You will also have the option to work from home one day per week.
Compensation and BenefitsWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience. In addition to your base salary, you will also receive benefits such as:
- A comprehensive health and dental insurance plan
- A generous paid time off policy
- Ongoing training and development opportunities
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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