Customer Service and Sales Representative

3 weeks ago

Toronto, Ontario, Canada Athletic Knit Full time

About Athletic Knit

Athletic Knit is an industry leader in the team uniform/apparel sector, with a rich history of innovation and quality. Founded by the founder family in 1962, we have been continuously investing in equipment, technology, and our team to maintain our competitive advantage.

Our state-of-the-art 150,000 sq. ft. location in Toronto allows us to design, manufacture/import, and decorate AK-branded athletic teamwear which we sell to sports teams and associations, schools, and promotional companies through our North American-approved AK dealer network.

We pride ourselves on delivering exceptional customer service, ensuring timely delivery, and providing best-in-class sales support. Our employees are not just numbers, but valued members of the Athletic Knit family who contribute to our growth trajectory.

The Opportunity

We are seeking highly motivated and energetic Customer Service and Sales Representatives to join our team in Toronto, Ontario. As a key member of our customer-facing team, you will work closely with our sales representatives to manage new custom order creation, respond to customer inquiries, and provide seamless communication throughout the process.

Your day may include:

  • Order Management: Process stock product orders and custom product orders based on customer needs and communication.
  • Customer Support and Interaction: Manage in-bound and out-bound calls for a specific territory, handle overflow calls, and assist customers with product details and pricing inquiries.
  • Sales Support and Communication: Provide transactional support to your assigned sales representative, including order entry, communication with territory dealers, and creation of collateral sales tools.
Requirements

To be successful in this role, you will require:

  • Fully competent in spoken and written English.
  • Strong attention to detail and time management skills.
  • Excellent oral and written communication skills.
  • College diploma preferred.
  • Proficient in Microsoft Office Suite.
Benefits

In appreciation of your hard work and dedication, you can expect to receive a competitive salary, as well as the following benefits:

  • Starting salary: $40,000 per annum, with opportunities for salary reviews and bonus qualification based on performance.
  • Bilingual candidates will have a higher starting salary of $45,000 per annum.
  • Extended health and dental package.
  • Company employee appreciation events, charitable fundraising activities, and milestone appreciation events.
  • Opportunities for growth and professional development in a family-oriented, friendly, and supportive work environment.

Estimated salary range: $40,000 - $47,500 per annum, depending on experience and qualifications.

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