Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Abandi Tech Ltd Full time
About Abandi Tech Ltd

We are a rapidly growing IT company providing innovative solutions in the field of software development. Our office is located in the heart of Toronto, Canada, and we strive to create products that improve the lives of our customers worldwide.

Job Overview

We are seeking an energetic and responsible Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual to grow their career in a fast-paced international environment.

Key Responsibilities
  • Provide exceptional customer support via phone, email, and online chat regarding the use of our products and services.
  • Diagnose and resolve technical issues, providing detailed instructions and recommendations.
  • Elevate complex inquiries to technical specialists or relevant departments when necessary.
  • Maintain and update records of customer interactions in our CRM system.
  • Analyze customer feedback to enhance product and service quality.
  • Deliver training sessions on new features and product updates through webinars and training materials.
Requirements

To succeed in this role, you should have:

  • At least 1 year of experience in customer service or technical support, preferably in the IT sector.
  • Proficiency in English at an Upper-Intermediate level for effective communication with international clients. Knowledge of French is an asset.
  • A solid understanding of technological products and services, with the ability to quickly learn new systems and tools.
  • Excellent communication skills, politeness, and customer orientation.
  • Problem-solving ability and capacity to make independent decisions within your competence.
  • Experience with CRM systems (e.g., Salesforce, Zendesk) and basic office programs.
  • The ability to work effectively in a team and organize your own work time.
What We Offer

We provide a competitive salary of $21.00 per hour and a bonus system based on performance. You will also enjoy:

  • Opportunities for professional growth and development in an international IT company.
  • Training and development programs to enhance your skills and knowledge of new technologies.
  • A flexible work schedule and the possibility of partial remote work.
  • A friendly team and supportive work environment.
  • A comprehensive social package, including medical insurance, paid vacation, and other benefits.
  • A modern office in the center of Toronto, equipped with everything necessary for comfortable work.
Additional Information

This full-time/part-time position requires an 8-hour shift from Monday to Friday, with occasional weekend work as needed. A background in information technology, business, or related fields is an advantage.

Please note that all applicants must be proficient in English and have the required skills and qualifications mentioned above.

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