Contact Centre Operations Manager

5 days ago

Surrey, British Columbia, Canada Fraser Health Full time
Job Summary

As a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements administrative policies and procedures.

Key Responsibilities
  • Oversee the daily operation of the centralized contact centre function, ensuring seamless communication with patients, clients, and staff.
  • Supervise and support designated staff, providing guidance and coaching to ensure high-quality service delivery.
  • Implement and maintain office administrative policies, procedures, and processes, including occupational health and safety, leave management, and education and orientation.
  • Evaluate contact centre requirements, liaise with external vendors, and monitor support levels to ensure contract requirements are met.
  • Develop and implement innovative solutions to improve contact centre operations, within established budgets.
  • Collaborate with the Manager to develop annual goals and objectives for the contact centre.
  • Perform other related duties as required.
Qualifications

To be successful in this role, you will require:

  • A diploma in Business Administration or equivalent.
  • Five to seven years of recent, related experience, including two years in a supervisory capacity, in a large, complex organization.
  • Demonstrated knowledge and understanding of voice technology systems, architecture, and concepts.
  • Leadership practices of the Fraser Health Leadership Framework, including Clear, Caring, and Courageous.

  • Contact Centre Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThe Contact Centre Operations Manager is responsible for overseeing the daily operations of the centralized contact centre function for Fraser Health. This role requires a strong leader who can ensure effective contact centre services, supervise designated staff, and implement and maintain office administrative policies, processes, and...

  • Contact Centre Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThe Contact Centre Operations Manager is responsible for overseeing the daily operations of the centralized contact centre function for Fraser Health. This role requires a strong leader who can ensure effective contact centre services, supervise designated staff, and implement and maintain office administrative policies, processes, and...

  • Contact Centre Operations Manager

    3 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Contact Centre Operations Manager at Fraser Health. This is a challenging and rewarding opportunity for a leader who is passionate about delivering exceptional customer service and driving business results.Key ResponsibilitiesOversee the daily operations of the...

  • Contact Centre Operations Manager

    3 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Contact Centre Operations Manager at Fraser Health. This is a challenging and rewarding opportunity for a leader who is passionate about delivering exceptional customer service and driving business results.Key ResponsibilitiesOversee the daily operations of the...

  • Contact Centre Operations Manager

    2 days ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position requires a strong leader who can oversee daily operations, supervise staff, and implement policies and procedures to meet established standards and...

  • Contact Centre Operations Manager

    2 days ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position requires a strong leader who can oversee daily operations, supervise staff, and implement policies and procedures to meet established standards and...

  • Contact Centre Operations Manager

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryFraser Health is seeking a highly skilled and experienced Contact Centre Operations Manager to oversee the daily operations of our centralized contact centre function. As a key member of our team, you will be responsible for ensuring effective contact centre services, supervising designated staff, and implementing and maintaining office...

  • Contact Centre Operations Manager

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryFraser Health is seeking a highly skilled and experienced Contact Centre Operations Manager to oversee the daily operations of our centralized contact centre function. As a key member of our team, you will be responsible for ensuring effective contact centre services, supervising designated staff, and implementing and maintaining office...

  • Contact Centre Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryFraser Health is seeking a highly skilled and experienced professional to fill the role of Coordinator, Contact Centre. This position is responsible for overseeing the daily operations of the centralized contact centre function, ensuring effective contact centre services, and supervising designated staff.Key ResponsibilitiesOversee the daily...

  • Contact Centre Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryFraser Health is seeking a highly skilled and experienced professional to fill the role of Coordinator, Contact Centre. This position is responsible for overseeing the daily operations of the centralized contact centre function, ensuring effective contact centre services, and supervising designated staff.Key ResponsibilitiesOversee the daily...

  • Contact Centre Operations Manager

    5 days ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position requires a strong leader who can oversee daily operations, supervise staff, and implement policies and procedures to meet established standards and...

  • Contact Centre Operations Manager

    6 days ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position requires a strong leader who can oversee daily operations, supervise staff, and implement policies and procedures to meet established standards and...

  • Centralized Contact Centre Supervisor

    3 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Contact Centre Operations Manager at Fraser Health. This is a challenging and rewarding opportunity for a leader who is passionate about delivering exceptional customer service and driving business results.Key ResponsibilitiesOversee the daily operations of the...

  • Centralized Contact Centre Supervisor

    3 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to fill the role of Contact Centre Operations Manager at Fraser Health. This is a challenging and rewarding opportunity for a leader who is passionate about delivering exceptional customer service and driving business results.Key ResponsibilitiesOversee the daily operations of the...

  • Operator, Centralized Contact Centre

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $ $27.56 / hour Job SummaryFraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region....

  • Centralized Contact Centre Operator

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job SummaryWe are seeking a skilled and detail-oriented Casual Operator to join our team at Central City Tower in Surrey, B.C. As a key member of our healthcare team, you will be responsible for operating a centralized phone system, responding to inquiries, and providing exceptional customer service to our patients and visitors.Key ResponsibilitiesOperate a...

  • Centralized Contact Centre Operator

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job SummaryWe are seeking a skilled and detail-oriented Casual Operator to join our team at Central City Tower in Surrey, B.C. As a key member of our healthcare team, you will be responsible for operating a centralized phone system, responding to inquiries, and providing exceptional customer service to our patients and visitors.Key ResponsibilitiesOperate a...

  • Centralized Contact Centre Operator

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job SummaryWe are seeking a skilled and detail-oriented Casual Operator to join our team at Central City Tower in Surrey, B.C. As a key member of our healthcare team, you will be responsible for operating a centralized phone system, responding to inquiries, and providing exceptional customer service to our patients and visitors.Key ResponsibilitiesOperate a...

  • Operator, Centralized Contact Centre

    1 week ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    Job Summary: Casual Operator Fraser Health is seeking a Casual Operator to work at Central City Tower in Surrey, B.C. The successful candidate will operate a centralized phone system, respond to inquiries, and provide directions to patients and the public. Job Description: The Casual Operator will be responsible for operating a centralized phone system,...

  • Contact Center Operations Analyst

    2 weeks ago

    Surrey, British Columbia, Canada Vancity Full time

    About the RoleWe are seeking a highly skilled Contact Center Operations Analyst to join our team at Vancity. As a key member of our operations team, you will play a critical role in driving business growth and improving member experience.Key ResponsibilitiesBusiness Requirements Analysis: Define, analyze, and interpret business needs into clearly articulated...