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Centralized Contact Centre Operator
2 months ago
We are seeking a skilled and detail-oriented Casual Operator to join our team at Central City Tower in Surrey, B.C. As a key member of our healthcare team, you will be responsible for operating a centralized phone system, responding to inquiries, and providing exceptional customer service to our patients and visitors.
Key Responsibilities- Operate a centralized phone system and computer terminal to answer and/or transfer internal and external calls to appropriate departments, physicians, and staff.
- Respond to calls, including complaints, emergencies, and public inquiries, by prioritizing and evaluating incoming calls and inquiring for additional information from the caller as needed.
- Operate the public address system and other paging systems/cell phones to contact physicians and staff members, and to contact appropriate on-call doctors or other personnel according to established procedures.
- Monitor various alarms and follow established procedures in emergency situations, ensuring that all calls, requests, and/or messages are logged, documented, and filed according to authorized procedures.
- Provide directions to patients and the public regarding the location of various departments and services within the facility, and provide after-hours on-call support to various departments.
- Perform other related duties as assigned.
To be successful in this role, you will require:
- Grade 12 and one (1) year recent related experience or an equivalent combination of education, training, and experience.
- Ability to keyboard 35 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people in 20 diverse communities. We are committed to delivering high-quality patient care and are dedicated to creating a workplace that is inclusive, equitable, and culturally safe. If you are passionate about healthcare and are looking for a challenging and rewarding role, we encourage you to apply.
