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Operator, Centralized Contact Centre
2 months ago
Fraser Health is seeking a Casual Operator to work at Central City Tower in Surrey, B.C. The successful candidate will operate a centralized phone system, respond to inquiries, and provide directions to patients and the public.
Job Description:The Casual Operator will be responsible for operating a centralized phone system, responding to inquiries, and providing directions to patients and the public. The successful candidate will work in a fast-paced environment, prioritizing and evaluating incoming calls, and ensuring that all calls, requests, and messages are logged and documented according to authorized procedures.
Key Responsibilities:- Operate a centralized phone system and computer terminal to answer and/or transfer internal and external calls to appropriate departments, physicians, and staff.
- Respond to inquiries for information such as patient room numbers and visiting hours.
- Operate the public address system and other paging systems to contact physicians and staff members.
- Monitor various alarms and follow established procedures in emergency situations.
- Provide directions to patients and the public regarding the location of various departments and services within the facility.
- Perform other related duties as assigned.
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training, and experience.
Skills and Abilities:- Ability to keyboard 35 wpm.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
Fraser Health is a leading healthcare provider in Metro Vancouver and the Fraser Valley, serving over two million people. Our team of 48,000+ staff, medical staff, and volunteers are dedicated to delivering high-quality care to our patients and communities.
We value diversity and strive to maintain an environment of respect, caring, and trust. Our hiring practices aim to ensure that all individuals are treated in an inclusive, equitable, and culturally safe manner.
