Current jobs related to Contact Centre Operations Manager - Surrey, British Columbia - Fraser Health
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Contact Centre Operations Manager
4 weeks ago
Surrey, British Columbia, Canada Fraser Health Full timeJob Title: Coordinator, Contact CentreJob Summary:The Coordinator, Contact Centre plays a crucial role in supporting the Vision, Values, Purpose, and Commitments of Fraser Health. This position oversees the daily operations of the centralized contact centre function, ensuring effective contact centre services and supervising designated staff.Key...
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Contact Centre Operations Manager
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Surrey, British Columbia, Canada Fraser Health Full timeJob Summary We are seeking a highly skilled Contact Centre Operations Manager to oversee the daily operations of our centralized contact centre function at Fraser Health. The successful candidate will be responsible for ensuring effective contact centre services, supervising designated staff, implementing and maintaining office administrative policies,...
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Contact Centre Operations Manager
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements policies and procedures to ensure high-quality service...
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees the daily activities of the contact centre, supervises designated staff, and implements policies and procedures to ensure high-quality service...
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees daily operations, supervises designated staff, and implements administrative policies and procedures to meet established standards and objectives.Key...
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Contact Centre Operations Manager
1 month ago
Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position oversees daily operations, supervises designated staff, and implements administrative policies and procedures to meet established standards and objectives.Key...
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Senior Operations Manager
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Operational Supervisor for Contact Centre
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Contact Centre Operations Manager
2 months ago
As a key member of the Fraser Health team, the Coordinator, Contact Centre plays a vital role in ensuring the effective operation of the centralized contact centre function. This position requires a strong leader who can oversee daily operations, supervise staff, and implement policies and procedures to meet established standards and objectives.
Key Responsibilities- Oversee the daily operation of the centralized contact centre function, ensuring seamless communication and service delivery to patients, clients, and residents.
- Supervise designated staff, providing guidance, support, and performance appraisals to ensure high-quality work and staff development.
- Hire, orientate, and train new employees, developing and implementing staff development and retention plans to enhance team performance.
- Assist the Manager in discipline issues, participate in investigations, and initiate employee terminations as necessary.
- Implement and maintain departmental office administrative policies, procedures, and processes, ensuring compliance with applicable acts, regulations, and collective agreements.
- Evaluate contact centre requirements, liaise with vendors, and monitor support levels to ensure contract requirements are met.
- Make recommendations and assist the Manager in developing innovative solutions within established budgets.
- Monitor contact centre expenditures and approve invoices from external vendors within authorized budgets.
- Serve as change lead and subject matter expert for contact centre-related projects, attending and participating in assigned meetings and committees as requested.
To be successful in this role, you will require a Diploma in Business Administration, plus five to seven years' recent, related experience, including two years' experience in a supervisory capacity, in a large, complex organization, or an equivalent combination of education, training, and experience.
You will also demonstrate the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous, creating conditions for people to succeed.
Demonstrated knowledge and understanding of voice technology systems, architecture, and concepts are essential for this role.
