Hotel Receptionist

4 weeks ago


Williams Lake, British Columbia, Canada BC Ltd Full time
Job Title: Hotel Front Desk Clerk

BC Ltd is seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Manage room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and points of interest.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an up-to-date inventory of vacancies, reservations, and room assignments.
  • Adhere to emergency and safety procedures, ensuring the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner.
  • Assist guests with special needs, providing exceptional customer service and support.
Requirements:
  • Secondary (high) school graduation certificate.
  • Will train.
  • Attention to detail and ability to work under pressure.
  • Excellent communication and customer service skills.
  • Ability to work a 40-hour week.
Work Environment:

Our hotel is a dynamic and fast-paced environment, requiring flexibility and adaptability. As a Hotel Front Desk Clerk, you will be working in a hostel setting, interacting with guests from diverse backgrounds and cultures.


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