Hotel Receptionist
4 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at BC Ltd. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records of guest information.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account special requests and preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and attention to detail.
- Follow emergency and safety procedures, including first aid and fire evacuation protocols.
- Perform clerical duties, such as faxing, filing, and photocopying, as needed.
- Answer telephone calls and relay messages to guests and staff, providing excellent customer service at all times.
- Assist guests with special needs, such as wheelchair accessibility and mobility assistance.
- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
Requirements:
- High school diploma or equivalent required.
- Will train on the job, with opportunities for advancement and professional growth.
- Permanent position, 40 hours per week.
- English language proficiency required.
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