Operations Manager
2 days ago
Job Summary
The Operations Manager at Hines is responsible for planning, coordinating, and managing all mechanical operations, maintenance, energy management programs, and employee development programs to meet Hines quality standards and property operating objectives.
Key Responsibilities
- Direct and oversee all building maintenance and operations
- Recommend appropriate staffing levels and hire, supervise, and coordinate activities of operations staff while ensuring compliance with Hines standards
- Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records, including HVAC, MEP, electrical, and plumbing
- Train operations staff on building systems, equipment function and purpose, operation and maintenance procedures, and Hines Efficient Practices
- Maintain current and historical preventive maintenance and repair records on all mechanical equipment
- Ensure property compliance with all City, Province, and Federal safety and environmental laws, codes, standards, and regulations
- Establish and implement prompt and courteous response to tenant requests within the guidelines set by Hines
- Maintain ethical, professional, and courteous relations with contractors and tenants
- Establish and maintain a cooperative working relationship with the entire operations staff and perform as a team member
- Follow and maintain all current emergency procedures set forth by Hines and the assigned property, including evacuations, bomb searches, and life safety alarms as needed
- Monitor and approve operations personnel time sheets
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner and help ensure compliance with city, Provincial, and federal safety and environmental laws, codes, standards, and regulations
- Actively participate in required training activities and seminars
- Establish inventory control programs with appropriate parts stocking levels and accurate and timely records of receipts and issues
- Provide operations staff with correct equipment, tools, and training as appropriate to the property
- Develop long-term strategic plans and forecasting for the property
- Evaluate and counsel operations staff on performance
- Provide staff leadership, counseling, training, and staff scheduling
- Prepare annual budget proposal and monitor and explain variances from approved budget to actual expenses/income
- Establish vision and goals for the operations department personnel
- Test, maintain, and keep records to ensure emergency equipment is in good working order
- Initiate any necessary insurance claims on HVAC and other central plant equipment
- Evaluate, recommend, and monitor mechanical contractors
- Maintain and update blueprint and equipment operations and maintenance information organization
- Monitor building energy use, produce reports, proposals, and maintain energy management programs
- Monitor metered tenant bill-backs
- Participate in regional and firm-wide initiatives and assignments
- Oversee tenant construction to ensure building integrity
- Maintain required OSHA and Worker's Compensation safety and accident reports on operations personnel and facilities
- Assume additional responsibilities as delegated by Property Manager or Vice President - Operations
Qualifications
- Completion of relevant College Diploma or Certificate, BES I&II certificate preferred
- Five or more years of experience as a Building Operator or equivalent facilities technical trade
- Two or more years supervisory experience required
- Meet requirements of staff operations positions
- Budget preparation and administration experience required
- Hands-on experience with mechanical systems, plumbing, electrical, and life safety systems
- Knowledge of blueprint reading and interpreting specifications and standards
- Successful completion of the Introductory Core, Technical Core, Advance Core, and Management Core Modules of the Hines Operations Training Program
- Demonstrates knowledge of all the Hines Operations Efficient Practices and expert proficiency in multiple Efficient Practices, including those under the employee's responsibility; ability to provide training in those areas
- Knowledge of property management procedures and concerns
- Ability to efficiently handle and coordinate multiple tasks and project assignments
- Contract administration
- Strategic supervisory and decision-making skills
- Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices
- Knowledge and proper use of basic hand tools (socket sets, wrenches, pliers, screwdrivers, saws, and hammers)
- Understand correct usage of power tools (pneumatic, electric, or engine drive), drill motors, saws, grinder, and impact wrenches, etc.
- Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form
- Analyze data and determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; execute determinations and/or report on events
- Perform mathematical computations related to building operations for problem-solving building comfort and operation issues
- Communicate effectively both verbally and in writing
- Possess strong computer skills in order to effectively administer and implement changing requirements within the operations programs
- Interact with employees, visitors, and contractors with poise and diplomacy
- Maintain calm demeanor in emergency situations
- Understand and apply correct usage of all personal safety equipment
- Possess at minimum a current 5th Class Power Engineering certificate and be in good standing with ABSA
- Strong financial analysis skills, interpreting, composing variances, and controlling budgets
- Strong problem-solving skills
- Lift 25 lbs. or more
- Climb up and down stairs and ladders
- Access remote work areas and confined spaces (crawl spaces, roofs)
- Use full range of manual dexterity (sitting, squatting, bending, kneeling, walking, and lifting)
- Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
- Work overtime as business needs deem appropriate
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