Operations Manager
3 days ago
About the Role:
GardaWorld, a leading provider of cash services in North America, is seeking a skilled Operations Supervisor to join our team in Edmonton, Alberta.
Key Responsibilities:
- Plan, organize, and manage the work of your employees to ensure customer satisfaction and efficient operations.
- Investigate and resolve customer and shipper complaints in a timely and professional manner.
- Serve as a liaison between employees and management, addressing concerns and implementing solutions.
- Develop and implement policies and procedures to improve operational efficiency and safety.
- Conduct employee training sessions on topics such as material handling, quality improvement, and computer use.
- Monitor operations to ensure compliance with administrative policies, safety rules, union contracts, and government regulations.
- Collaborate with other supervisors and staff members to formulate and implement policies, procedures, goals, and objectives.
- Prepare management recommendations, such as proposed fee or schedule changes.
Requirements:
- 3-5 years' experience in administration and management of unionized employees.
- Available to work on an afternoon and weekend schedule.
- Excellent written and verbal communication skills (English).
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Valid driver's license with a good driving record.
- Health and Safety management experience.
- Working knowledge of WCB reporting process.
- Possession acquisition license (PAL) or willingness to obtain.
- Driven by offering exceptional customer service.
- Sense of urgency, outstanding communication, and problem-solving skills.
- Strong teamwork and partnership orientation.
- Mechanical and/or electrical inclination is an asset.
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