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Bilingual Customer Service Representative

2 months ago

Québec, Quebec, Canada SPI Health and Safety Full time

About Us

SPI Health and Safety is a leading provider of health and safety solutions in Canada, with over 50 years of experience in the industry.

We are a team of passionate and dedicated professionals who are committed to making a difference in the lives of our clients and employees.

Our Mission

Our mission is to provide exceptional customer service and support to our clients, while also promoting a culture of safety and well-being in the workplace.

Job Summary

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team.

Key Responsibilities

  • Provide exceptional customer service to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter data and conduct research to resolve customer issues
  • Interact with customers to provide information and resolve complaints
  • Evaluate customer needs and provide solutions
  • Ensure customer satisfaction and provide a professional service experience

Requirements

  • Experience with a CRM system is an asset
  • General experience in customer service is required
  • Facility with technology is required
  • Bilingualism (French and English, written and spoken) is required
  • Previous experience in a call center or customer service role is an asset
  • Knowledge of health and safety is an asset

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive training program
  • A recognition and reward program

Why Work for Us

We are a company that values our employees and provides a positive and supportive work environment.

We are committed to making a difference in the lives of our clients and employees, and we believe that our employees are the key to our success.