Bilingual Customer Service Representative

2 weeks ago


Québec, Quebec, Canada EightSix Network Full time

Job Title: Bilingual Customer Service Representative

Job Summary: We are seeking a highly skilled Bilingual Customer Service Representative to join our team at EightSix Network. As a key member of our customer service team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
  • Manage customer service and ensure high levels of customer satisfaction.
  • Handle inbound customer inquiries regarding technical matters.
  • Manage customer complaints and escalations to ensure timely resolution.
  • Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
  • Develop and deliver training programs for customers and internal staff.

Requirements:

  • Work Permit


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