Bilingual Customer Service Representative

3 days ago

Québec, Quebec, Canada Fed Supply Full time

Welcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.

As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and internal staff regarding flooring products and installation procedures. You will also manage customer service and ensure high levels of customer satisfaction.

Key Responsibilities:

  • Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
  • Manage customer service and ensure high levels of customer satisfaction.
  • Handle inbound customer inquiries regarding technical matters.
  • Manage customer complaints and escalations to ensure timely resolution.
  • Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
  • Develop and deliver training programs for customers and internal staff.

You will also be responsible for conducting product and market research to stay up-to-date on industry trends and advancements, analyzing customer feedback to identify areas for improvement, and working with the R&D team to provide input on new product development and testing.

Requirements:

  • Expertise in flooring products and installation procedures, industry certifications a plus.
  • Minimum of 5 years of experience in technical product support or customer service lead role.
  • Bilingual (English & French) written and verbal.
  • Computer literacy and proficiency in Microsoft Office Suite and CRM software.
  • Strong communication and interpersonal skills.
  • Demonstrated leadership skills.
  • Organized, detailed, versatile, responsible, and reliable.
  • Professional, ethical, and ability to work independently and as part of a team.
  • Problem solver and ability to handle multiple files at a time.

We offer a dynamic and supportive work environment, and we are committed to helping our employees grow and develop their careers. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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