Bilingual Customer Service Representative

1 month ago

Québec, Quebec, Canada EightSix Network Full time

Job Title: Bilingual Customer Service

Job Summary:

We are seeking a highly skilled Bilingual Customer Service professional to join our team at EightSix Network. As a Bilingual Customer Service representative, you will be responsible for providing exceptional customer service and technical support to our clients in the distribution sector.

Key Responsibilities:

  • Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
  • Manage customer service and ensure high levels of customer satisfaction.
  • Handle inbound customer inquiries regarding technical matters.
  • Manage customer complaints and escalations to ensure timely resolution.
  • Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction.
  • Develop and deliver training programs for customers and internal staff.
  • Conduct product and market research to stay up-to-date on industry trends and advancements.
  • Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction.
  • Work with the R&D team to provide input on new product development and testing.
  • Support client operations team on daily tasks as needed.
  • Develop and maintain relationships with key customers and industry experts.

Requirements:

  • Work Permit

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