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Customer Service Representative

2 months ago


Edmonton, Alberta, Canada Alta Appliance Service Full time
About the Role

We are seeking a highly skilled and organized Customer Service Representative to join our team at Alta Appliance Service. As an Order Desk Agent, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and provide information on our services and products.
  • Order Management: Process and manage customer orders, including arranging for billing and issuing receipts.
  • Record Keeping: Maintain accurate records and statistics of customer interactions and orders.
  • Communication: Communicate effectively with customers, staff, and management to ensure seamless service delivery.
  • Problem Solving: Address customer complaints and concerns in a professional and timely manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, but not required.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.
Personal Suitability
  • Excellent Communication: Excellent written and verbal communication skills.
  • Flexibility: Ability to adapt to changing situations and priorities.
  • Organization: Strong organizational skills to manage multiple tasks and responsibilities.
  • Multitasking: Ability to multitask and prioritize tasks effectively.
  • Quick Learning: Quick learner with a willingness to learn and grow with the company.