Pest Control Account Specialist

4 weeks ago


Toronto, Ontario, Canada Rentokil Initial Full time

Rentokil Initial, a leading provider of pest control services in Canada, is seeking an experienced Collections Representative to join their team. With a strong focus on customer satisfaction and account management, this role will play a vital part in the company's continued success.

The estimated salary for this position is $45,000 - $55,000 per year, based on industry standards and location.

Responsibilities:

  • Collect outstanding accounts receivable through telephone calls
  • Implement and monitor payment plans to ensure timely payments
  • Handle chargebacks and resolve customer complaints
  • Conduct quality assurance monitoring to maintain high standards
  • Provide exceptional customer service to both internal and external clients
  • Contact customers to resolve account issues and address concerns
  • Document all activities and follow up on outstanding accounts
  • Respond to customer inquiries regarding account information

Requirements:

  • Minimum 1 year of experience in an office environment with data entry or computer-based work required; prior experience in accounts payable/receivable or bookkeeping strongly preferred
  • Strong knowledge of billing procedures and collections techniques
  • Able to work effectively in a fast-paced environment with multiple priorities
  • Proficient in Microsoft Office (Word, Excel, etc.)
  • Familiarity with FDCPA and GLB Privacy Act regulations

Becoming a part of Rentokil Initial means you'll be working with a team that shares your passion for delivering top-notch pest control services and making a positive impact in your community.



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