Product Reliability Specialist
2 weeks ago
Overview:
Fujitsu is seeking a skilled Product Reliability Specialist to join our team. In this role, you will be responsible for ensuring the highest level of product quality and reliability.
Job Description:
The Product Reliability Specialist will apply industry best practices to develop standards, methods, and procedures to quantify product quality and release readiness. This includes using Reliability Trend Analysis (MTBF/AFR) tools and data to identify reliability and maintainability trends and make recommendations for service improvement.
Duties and Responsibilities:
- Applies Industry Best Practices: Develop standards, methods, and procedures to quantify product quality and release readiness
- Reliability Trend Analysis: Uses MTBF/AFR tools and data to identify reliability and maintainability trends and makes recommendations for service improvement
- Issue Escalation, Prioritization, and Tracking: Investigates and troubleshoots reported problems or issues with products or systems and develops solutions to address them in a timely manner
- Service and Repair Processes: Reviews and updates Service and Repair Processes
- Technical Support: Provides technical support for Repair Center
- Manufacturing Support: Provides manufacturing support for production builds and quality issues
- Technical Documentation: Creates and maintains technical documentation such as Support Planning Guides, Product Support Bulletins, EOL and Engineering Changes
- Training and Development: Develops training materials such as manuals, course materials, videos, and other tools and delivers training classes as required
- Collaboration: Works with Product Management, Engineering and Software Development to integrate quality guidelines within product requirement specifications
- Root Cause Analysis: Performs Root Cause analysis of service problems utilizing an Incident Tracker to log all incidents
- Customer Support: Provides on-site customer support for pilots, troubleshooting, and training
- Documentation Maintenance: Maintains accurate documentation of product configurations, including hardware, software, and firmware versions, to ensure consistency and facilitate troubleshooting
- Continuous Improvement: Identifies opportunities for optimization and efficiency improvements in service, product design, manufacturing processes, or support procedures
Requirements and Qualifications:
To be successful in this role, you must have excellent problem-solving skills, a high level of self-motivation, and initiative. You should also have strong organizational, analytical, and problem-solving skills, along with excellent verbal and written communication skills.
Benefits:
- Competitive Salary: $120,000 - $150,000 per year, depending on experience
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Professional Development Opportunities: Fujitsu offers ongoing training and development opportunities to help you grow in your career
About Fujitsu:
Fujitsu is a leading provider of technology solutions, and we are committed to innovation and excellence in everything we do. We offer a dynamic and supportive work environment, and we are proud to be an equal opportunities employer.
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