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Service Advisor

2 months ago

Kelowna, British Columbia, Canada Dawson Group Full time

About Dawson International Truck Centres

We are a well-established family-owned company that values our employees and the community. Our core values include People First, Integrity, Respect, and Excellence. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization.

Job Summary

We are seeking a Service Advisor to join our team at our brand-new facility in Kelowna. As a Service Advisor, you will be a valued member of our team, working in a permanent, full-time position. You will report to the Manager of Service and be responsible for delivering outstanding customer service.

Key Responsibilities

  • Professionally greet customers and answer phones
  • Create repair estimates for authorization
  • Inform the Credit department if a customer's account is exceeded
  • Keep customers updated on the status and cost of repairs
  • Assist in the timekeeping of Technicians
  • Manage invoice payments and files
  • Open work orders, sublet POs on work orders, and contact customers for POs to close work orders
  • Process repair orders
  • Determine the type of warranty, period of limitations, warranty status, and cause of failure
  • Check on product coverage

Requirements

  • Minimum two (2) years of administrative experience
  • Heavy Truck industry and/or mechanical knowledge and experience is preferred
  • Strong written and verbal communication skills
  • Detail-oriented and able to work under pressure
  • Knowledge of basic computer applications
  • Previous OEM Service experience is an asset

Benefits

We offer an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. If you are looking to be a key member of a well-established company, we encourage you to apply.