Service Advisor

3 weeks ago

Kelowna, British Columbia, Canada Dawson Group Full time

Dawson International Truck Centres is seeking a skilled Service Advisor to join our team in Kelowna, British Columbia. As a valued member of our service team, you will be responsible for delivering outstanding customer service and working closely with our technicians to ensure timely and efficient repairs.

Key Responsibilities:

  • Professionally greet customers and answer phones
  • Create repair estimates for authorization
  • Inform Credit department if customer A/R account is exceeded
  • Keep Customers updated on status and cost of repairs
  • Assist in the time keeping of Technicians
  • Manage invoice payments and files
  • Open work orders, Sublet PO's on work orders, and contact customer for PO's to close work orders
  • Process Repair orders
  • Determine type of warranty, period of limitations, warranty status, and or cause of failure
  • Check on product coverage

Requirements:

  • Minimum two (2) years Administrative experience
  • Heavy Truck industry and/or mechanical knowledge and experience is preferred
  • Strong written and verbal communication skills
  • Detail oriented and able to work under pressure
  • Knowledge of basic computer applications
  • Previous OEM Service experience an asset

Benefits:

Dawson International Truck Centres offers a competitive compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization.

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