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Service Advisor
1 month ago
Dawson International Truck Centres is seeking a skilled Service Advisor to join our team in Kelowna, British Columbia. As a valued member of our service team, you will be responsible for delivering outstanding customer service and working closely with our technicians to ensure timely and efficient repairs.
Key Responsibilities:
- Professionally greet customers and answer phones
- Create repair estimates for authorization
- Inform Credit department if customer A/R account is exceeded
- Keep Customers updated on status and cost of repairs
- Assist in the time keeping of Technicians
- Manage invoice payments and files
- Open work orders, Sublet PO's on work orders, and contact customer for PO's to close work orders
- Process Repair orders
- Determine type of warranty, period of limitations, warranty status, and or cause of failure
- Check on product coverage
Requirements:
- Minimum two (2) years Administrative experience
- Heavy Truck industry and/or mechanical knowledge and experience is preferred
- Strong written and verbal communication skills
- Detail oriented and able to work under pressure
- Knowledge of basic computer applications
- Previous OEM Service experience an asset
Benefits:
Dawson International Truck Centres offers a competitive compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities. We are committed to providing an environment that supports the growth and effectiveness of our employees and the organization.