Technical Support Specialist

4 weeks ago

Toronto, Ontario, Canada Cartika Internet Solutions Provider Inc. Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Cartika Internet Solutions Provider Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Requirements:

  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience.

Work Environment:

  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Repetitive tasks.
  • Handling heavy loads.
  • Physically demanding.
  • Manual dexterity.
  • Attention to detail.
  • Ability to distinguish between colours.
  • Sound discrimination.
  • Sitting.
  • Combination of sitting, standing, walking.
  • Standing for extended periods.
  • Bending, crouching, kneeling.

Personal Suitability:

  • Accurate.
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Initiative.
  • Judgement.
  • Organized.
  • Team player.

Benefits:

  • Health care plan.
  • Other benefits.
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 32.5 hours per week.

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